Privacy Policy

Privacy Statement Heliventure FTO NV / Heliventure Ltd.

Basic statement

The protection of your personal data is of utmost importance to Heliventure FTO NV / Helicopterflights Ltd. In this privacy statement we describe what measures are taken to ensure the protection of your personal data in accordance with Belgian privacy legislation and the European General Data Protection Regulation (GDPR). With this explanation we wish to inform you clearly about how we care for your data within our organization.

Heliventure FTO NV / Helicopterflights LTD may modify its privacy statement at any time. We will make an announcement of this change on our website. The last modification occurred on August 12, 2019.

Privacy statement

This "Privacy Statement" governs the processing of your personal data by the controllers of the following companies, also called helicopterflights.be:

Heliventure FTO NV
Fabriekstraat 38
2547 LINT (Belgium)

VAT BE0464371365

and

Helicopterflights LTD
The Hub - Suite 102
Triq San Andrija
San Gwann SGN 1612
MALTA

VAT registration MT27423416

Please read this Privacy Statement carefully as it contains essential information about how your personal data is processed and which cookies are used. By providing your personal data on one of our websites and by providing personal data on these websites, you declare that you have read this Privacy Statement and also expressly agree to it, as well as to the processing itself.

This privacy statement applies to all our current and past customers, users of our services, participants in activities, persons who show or have shown interest in our activities, services or products, customers and prospects, suppliers.

Article 1 - Personal data

1.1. Personal data that you communicate to us:

Category 1: without registration: a large part of the information on the websites is available without the need to provide personal data.

Category 2: on our websites with online purchases, we ask you to provide personal information: name, address, email, telephone number and payment details.

Category 3: when subscribing to our newsletter or multiple newsletters: your e-mail address and possibly name

Category 4: your name, e-mail address, company name and address details for invoicing and shipment of products or delivery of services, as a result of placing an order in the webshop, registering for an info day or activity, registering for a training course, etc.

Category 5: via cookies, see Article 8;

1.2. We only collect personal data that you provide to us in various ways (e.g. registration forms, entry and contact forms on our website, personal/telephone/e-mail contact, ...). We only use the collected data for the purposes for which we have obtained the data. In the case of external suppliers of mailing lists for promotional purposes, these suppliers guarantee us that the OPT-IN regulation as stipulated in the GDPR legislation has been complied with.

1.3. The Website uses cookies that collect a number of personal data. For the provisions regarding the use of cookies, see article 8.

Article 2 - Purposes of processing

2.1. General Purposes

Heliventure / helicopterflights.be will only use the personal data collected from you for the following purposes:

  • Category 1: the maintenance and improvement of our website and the inclusion of personal data in anonymous statistics, from which the identity of specific persons or companies cannot be traced, with as legal basis the legitimate interest of Heliventure / helicopterflights.be to continuously improve its websites and services.
  • Category 2: the management of your account on one of our websites with a view to the use of the information we offer on this website, based on the performance of a service that you have requested, and, if you have indicated this, also the sending of direct marketing, based on your explicit, prior consent in accordance with GDPR.
  • Category 3: the sending of direct marketing, newsletters, invitations, actions and promotions, with your explicit, prior consent in accordance with GDPR.
  • Category 4: the delivery and invoicing of products and/or services ordered by you, with as legal basis the provision of a service requested by you, on the basis of an agreement.
  • Category 5: The purposes of the cookies are described in article 8 of this privacy statement, with as legal basis your explicit, prior consent on the website itself.

2.2. Direct Marketing

The personal data may also be used for direct marketing purposes, provided you have given your additional explicit consent (OPT-IN). If you are already included in our mailing list to receive marketing material in paper and/or electronic form, Heliventure / helicopterflights.be may use your data to send you marketing and other material related to our products and/or services. You may revoke this consent at any time, without justification and free of charge, for example by clicking on the unsubscribe link provided, at the bottom of any promotional email, or by sending an email requesting it to info@helicopterflights.be.

2.3. Communication of personal data to third parties - processors

Heliventure / helicopterflights.be will not sell, rent, exchange, distribute or otherwise make your personal information commercially available to third parties. However, we may provide the information you provide to third parties if this is necessary for the execution of the purposes described above.

For example, we make use of a third party (external service provider) for:

  • Storing and processing data in the Cloud (via a Cloud Service Provider)
  • Taking care of the internet environment (web hosting, mail hosting, ...)
  • Providing IT infrastructure (e.g. server, ...)
  • Taking care of the (financial) administration and invoicing
  • Providing (and distributing) newsletters and invitations (Mailchimp, YMLP)

There are the necessary agreements with external service providers (processors) to ensure the security of your personal data.

2.4. Legal requirements

On rare occasions, Heliventure / helicopterflights.be may be required to disclose your personal information pursuant to a court order or in order to comply with other mandatory laws or regulations.

Heliventure / helicopterflights.be will make reasonable efforts to inform you in advance, unless this is subject to legal restrictions.

2.5. Payment details

To pay for your online purchases, payment details are requested on our website. Heliventure / helicopterflights.be relies on a third party (Mollie) to process payments. This third party is responsible for the security and encryption of all your data. Heliventure / helicopterflights.be does not obtain any of your payment details, only the result of the transaction (payment successful or unsuccessful). 

For all questions regarding the processing of your data by this party, please visit https://www.mollie.com/nl/privacy.

Article 3 - Duration of processing

The personal data will be stored and processed by us for a period of time which is necessary in function of the purposes of the processing and in function of the contractual relationship between the Heliventure / helicopterflights.be and yourself. For example, we do not retain your data for more than 2 years after you last requested our services or last use or termination of the cooperation, except for data in function of accounting (7 years).

Article 4 - Your rights

You have the right to inspect and copy the personal data relating to you.

You have the right to correct and supplement if your data is incorrect or incomplete.

You have the right to erase (delete) the personal data which we have received from you and which are no longer strictly necessary for the purposes for which they were processed. We do, however, reserve the right to determine whether your request is justified.

You have the right to limit data processing: if you object to the processing of certain data, you can ask to stop this processing. You can also object to the way in which certain of your personal data are processed. For example, you have the right to object to the use of your personal data for direct marketing purposes (via unsubscribe possibilities in e-mails).

You also have the right to have the data provided by you transferred by us to yourself or by order of yourself directly to another party. Via the address at the top of this privacy statement you can contact us to exercise your rights, accompanied by a motivation for your question. 

We may ask you to identify yourself before we can respond to the above requests. To verify your identity, we ask you to add a copy of the front of your identity card to your request. We strongly advise you to make your passport photo invisible and to mention that it is a copy.

No category of persons shall be subject to any form of automated decision-making or profiling.

Article 5 - Security and confidentiality

5.1. We have developed security measures that are appropriate at technical and organizational level to avoid the destruction, loss, falsification, alteration, unauthorized access or erroneous notification to third parties of personal data collected as well as any other unauthorized processing of such data.

5.2. Under no circumstances can Heliventure / helicopterflights.be be held liable for any direct or indirect damage resulting from the incorrect or unlawful use of personal data by a third party.

5.3. You must comply with the security regulations at all times, including preventing any unauthorised access to your login and code. You are therefore solely responsible for the use that is made of your computer's website, IP address and your identification data, as well as for their confidentiality.

Article 6 - Third party access

6.1. In order to process your personal data, we provide access to your personal data to our employees.

6.2. We guarantee a similar level of protection by making contractual obligations opposable to these employees and appointees, which are similar to this Privacy Statement.

Article 7 - Complaints

If you have a complaint about the processing of your personal data or about the exercise of your rights, please contact us directly. You always have the right to submit a complaint to the supervisory authority in the field of privacy protection:

Data Protection Authority (GBA)
Drukpressstraat 35
1000 BRUSSEL
commission@privacycommission.be

Article 8 - Cookies

8.1. What are cookies?

Heliventure / helicopterflights.be uses cookies and similar technologies (collectively referred to as "cookies") on its websites. Cookies are small information files that are stored on your computer or device when you visit our websites and are usually used to optimize the ease of use of websites and apps. Heliventure / helicopterflights.be uses cookies:

  • Improve the use and functionalities of its websites
  • Analyse how users use our websites and compile statistics
  • To show the users of our websites personalized information

For example, the contents of your shopping basket will be saved for a certain period of time.

Cookies can be placed by Heliventure / helicopterflights.be as well as by other parties (e.g. Google or Facebook). If we allow third parties to place cookies on our websites, these parties must contractually guarantee a secure connection over which the data is exchanged.

8.2. What types of cookies do we use?

Necessary cookies: these cookies allow you to navigate through our websites and apps and use their functionalities.

Functional cookies: these types of cookies make it easier for our websites and apps to function and provide a personalised browsing experience by, for example, remembering login names, passwords and preferences - such as language settings.

Performance cookies: these cookies collect information about the use of our websites and apps, such as the number of visitors, what popular web pages are and the time that users spend on a particular web page. Based on our users' behaviour, we can improve our websites and apps and optimize and personalize the user experience.

Google Analytics (third party): ensures the collection of anonymous data on the use of our website and the compilation of visitor statistics. More information about how Google uses your data can be found at: https://www.google.com/intl/nl/policies/privacy/partners/.

8.3. Consent and management of cookies

By using our website you agree to the use of cookies on our website(s). You can deactivate or delete all installed cookies from your computer or mobile device at any time via your browser settings (usually under "Help" or "Internet Options"). Each type of browser has its own settings for managing cookies. The information can be found on the website of the browser you are using.

More general information about managing cookies can be found at http://www.allaboutcookies.org/manage-cookies/ .

Please note that changing the settings may cause the Heliventure / helicopterflights.be websites to malfunction.